Shopping

What Shipping Methods Are Available?

We have 4 different shipping methods: unregistered, registered, DHL and EMS.

In addition, the standard shipping can reach the majority of countries, while the DHL and EMS can reach most of the main countries, below are the estimated shipping times.

How Long Will It Take To Get My Package?

The shipping period mentioned in the below guide does not include the order processing time. The order processing time usually takes 2-5 business days.

The shipping period mentioned below are only for BUSINESS DAYS excluding the holidays or non-working days.

Also, this shipping guide does not apply to some of the selected remote locations.

Payment

What Payment Methods Are Accepted?

We support Paypal payments, and Paypal is a very secure payment method.

What is Paypal?

Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. CUBOT staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.

Orders & Returns

After Sales Policy

After Sales Policy Of Mobile Phones

Cubot promises that if your product has any problems within the warranty period, you could send it to our after sales service center for repair. For the phone’s own default, we offer both free replacement and free labor. For the man made damaged, we offer free labor. According to the after sales discipline, when you send the phone back to us, the postage is needed to be paid at your side. And we will send the phone back to you for free postage after it is repaired.

Details:

1. If it doesn’t have problems because of anthropic factor , we supply one year maintenance for free, over 1 year you just need to pay a little fee .
2. You can visit authorized maintenance shops or apply for after sales service and send it to cubot corporation in China .

These conditions we don’t accept returns or exchange of the goods:

1. Any product which was not coming from our company or authorized dealers ( the serial number is not effect) .
2. Warranty period is overdue .
3. Unauthorized maintenance /misuse/ crash/ mistake/abuse/ water penetration/accident/ recast/ install incorrectly, tear off /alter the tear-proof tag ,serial number, anti fake label .
4. The out package /accessories/ gifted products/ instruction booklet ,the full set of the products are incomplete or deficit /modification of invoice .
5. Damage because of force majeure reasons .

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